Freshdesk
Description
This integration allows for seamless synchronization of important user attributes along with task management, enabling you to maintain a clear overview of support operations while ensuring user roles and activities are tracked accurately.
Key Features
Tasks: Two-way synchronizes tasks in Trelica with tasks in Freshdesk, allowing Trelica to create, update, assign, and track tasks within the integrated app.
User Activity: Returns user activity in Freshdesk, spanning logins and app-specific metrics, augmenting the basic authentication data gathered from Identity Providers.
User Roles: Retrieves user role assignments in Freshdesk, providing insight into the specific responsibilities and access levels of each user.
Users: Syncs user data, including account status, type, and IDs, ensuring comprehensive and up-to-date user information is available for management decisions.
Key Benefits
Enhanced User Management: Easily access and manage user data attributes, enabling better oversight and streamlined operations within your support teams.
Improved Task Tracking: Keep tasks aligned between Trelica and Freshdesk, ensuring that all support activities are monitored and managed in one place.
Informed Decision-Making: Utilize real-time user activity and role information to make informed decisions about user allocations and support strategies.
Data Accuracy: Ensure user data is consistently updated and synchronized, reducing the chances of errors and improving overall efficiency.